1. All dogs must have their annual vaccinations against; infectious canine hepatitis, Leptospirosis, Distemper and Canine Parvovirus. Failure to provide an up to date vaccination record will result in your dogs stay being refused and the deposit withheld 
2. Kennel cough is not compulsory   
3. If you choose to have your dog vaccinated against Kennel cough it MUST be administered at least 14 days prior to boarding with us. No dog will be allowed admittance to our premises unless 2 weeks have elapsed. Protection now lasts for a year, so it is easy to renew when your dog has their annual booster
4. Any dogs coughing or showing any signs of ill health on arrival, will not be allowed to board with us
5. We are unable to accept pets without vaccination records. These must stay with your pet for the duration for their stay

1. All cats must have their annual vaccinations against feline enteritis and Cat Flu

1. A non refundable deposit of £30 will need to be paid to confirm a booking. 
   1. For a booking more than £100 a 20% deposit will be taken
   2. You may cancel a booking up to 14 days before your pet is due to stay with us. The 20% deposit will be returned minus the £30
   3. Bookings cannot be shortened up to 14 days prior to start date. You will still be charged the original amount  
   4. Bookings may be extended subject to availability 
2. If the deposit is not paid within 14 days of the booking, the booking will be cancelled 
3. Boarding prices are priced per day. This includes the day of arrival and the day of departure 
4. Reduced rates do not apply for supplying your own food
5. Full payment is to be made before or on arrival 
6. Payment can be made by cash, card or through the online payment system 

Boarding  

1. Drop off and pick up times are between 8.30am to 10.30 and 3.30pm to 5.30 
   1. Late arrivals are at the discretion of the manager 
      1. This is subject to a £10 surcharge (at the manager's discretion) 
      2. This MUST be communicated at the earliest convenience and arranged/confirmed with the manager
2. If you collect your dog before the confirmed end date of the boarding you will not receive a refund
3. We include food in our daily boarding rate, however we do recommend keeping your dog/cat on their usual diet. If you choose to have your animal on our food this will be at your own risk
4. All medications are accurately adhered to and administered free of charge. However, we only offer this service strictly between 8am and 5pm
5. Unfortunately, we cannot accept animals that require insulin injections
6. Dogs sharing a kennel MUST be from the same household
7. We will not accept any dog known to be dangerous or aggressive to handlers or other dogs
8. By signing this document, you agree to Clifford Moor Farm Pet Hotel to take immediate action and seek veterinary attention for your animal, regardless of the cause, if we deem this necessary. We would endeavour to contact the vet your animal is registered with. However if this is not possible, or in an emergency, we will contact our registered vet Park Hill. 
9. We do not insure for your pet’s illness or any other medical condition whilst in our care. Any further expenses will be charged to the owner. It is emphasised that our insurance excludes any current or recurrent illness or injury. By signing this agreement, you agree to cover any costs that arise from veterinary treatment and we reserve the right to charge reasonable transport expenses to and from a Vet. We may call you from the Vet’s surgery to arrange payment before treatment is commenced
10. If we find ticks on your pet, we will (where possible) remove them safely with tick removers. If we feel this cannot be achieved, we will contact you or your emergency contact to discuss further treatment options with the assistance of a Vet Practice.
11. You need to provide us with a minimum of 1 emergency contact for the duration of your pets stay. The emergency contact needs to be able to provide your pet with emergency accommodation should a situation arise where we are no longer able to keep them with us, e.g., your pet doesn’t settle and becomes increasingly stressed or becomes ill etc. Please be aware that should we have to pass your pet on to your emergency contact, the full price for the duration booked will still apply and no refund will be given. 
12. Any bedding, toys, medication, or personal items supplied by the owner that become damaged/destroyed by the animals or any member of staff, during boarding, are left at the owner’s risk and any veterinary treatment required following such an event will be at the owner’s expense.
13. You must disclose to us if your pet has any aggressive tendencies either towards humans and/or other animals. If we feel that your pet poses a threat to our kennel staff, then we reserve the right to refuse to board your animal. Should your pet become aggressive towards staff during their stay, your emergency contact may be required to give your pet emergency accommodation. Please be aware that should we have to transfer your pet on to yourself or your emergency contact, the full price for the duration booked will still apply and no refund will be given. Customers or emergency contacts may be asked to remove difficult or dangerous pets from their housing units with immediate effect.

Grooming Terms and Conditions 

All clients are required to complete and sign the Declaration form. All your data is confidential and will not be shared with any third party.

Please inform us of any changes in your pet’s health or temperament or your personal details to allow us to continue to provide a service tailored to your pet’s needs.

YOUR PET’S HEALTH & WELFARE

Whilst your pet is in our care its health and welfare is our primary concern. It will only ever be groomed according to it’s tolerance of the process. If your pet is fearful of any of the procedures employed during grooming, a workaround or alternative approach will be employed. Occasionally during grooming a pre-existing condition may be discovered which you may not have been aware of. We will notify you of this so that you can seek veterinary advice. Although extremely unlikely, accidents can happen during grooming. In the even of an accident or serious medical issue arising during your pet’s groom you authorise us to seek emergency veterinary treatment.

GROOM FEEDBACK

You will be given detailed feedback after every groom. If you have any queries or need further clarification, please just ask or contact us at a later stage. If you are dissatisfied with any aspect of your pet’s groom please let us know before you leave. Reasonable requests to alter the trim will be dealt with immediately or changes noted for the next groom. We are more than happy to disclose any details of your pet’s groom or advise you about how best to care for your pet’s coat.

PRICING

Starting prices are for pets;

• That are used to being professionally groomed on a regular schedule (a MINIMUM of once per season, 4 times per year depending on breed).
• Whose coats are well maintained between professional grooms (kept tangle, knot and matt free by regular brushing or combing).

You can reasonably expect to pay more than the starting price for ;

• Matted, poorly maintained and / or overgrown coats.
• Pets which are difficult to manage or uncooperative during grooming.
• Overweight pets or oversized for the breed standard.
• Timid, anxious or nervous pets, which require frequent breaks and may need special handling.

These cost more time, labour and/or product. The costs are passed on to you. If we are unable to complete a groom due to behavioural problems or aggression you will be charged the starting price of the groom.

All costs are payable in full at the time you collect your pet.

TIME KEEPING

Please be punctual. we work by appointment only, the appointment slot allocated for your dog’s groom has been booked at your request exclusively. I do not double book appointments, a no-show is lost income. we also offer a free appointment reminder by Email.

Most grooms take between 1-3 hours or more depending on the size and temperament of the dog, and its coat condition. You will be contacted when your dog is ready.

It is advisable not to return to the salon before this time, as your presence may distract your pet during the finishing stage of its groom. It is essential that you collect your pet at the agreed time as once the groom is finished your dog will be eager to go home and may become unsettled or anxious and cause a distraction to the next dog being groomed. Late collections may incur an extra charge.

Please phone us if you are running late.

HOWEVER…

Clients arriving more than 30 minutes late for their appointment can be considered a missed appointment and may have to re-book, this will incur a charge of 50% of the cost of the groom. If you need an earlier drop off/later collection time due to other commitments, please discuss this with me when booking.

CANCELLING YOUR DOG’S APPOINTMENT

I respectfully request 24 hours notice if you need to cancel your dog’s appointment. The slot can then be offered to other clients.

NO-SHOWS & LATE CANCELLATIONS (of less 24hours notice)

A fee of 50% of your usual groom price may be levied for missed appointments and late cancellations.

NEGLECTED & MATTED COATS

In the event that your dog’s coat needs to be clipped down to release it from matting or coat neglect, Clifford Moor Farm Pet Hotel LTD, its owner an operator are not liable for any post-grooming effects of this procedure, which is not without risk.

Any humane de-matting will be undertaken solely at my discretion, in compliance with The Animal Welfare Act 2006 (clause 5 - Animals are to be protected from pain, injury and suffering). De-matting during a routine groom is limited to a maximum of 15 minutes and is only possible if the matting is minimal. For severely matted coats where de-matting isn't possible , the only humane way to deal with this will be to completely shave off the coat.

You will be given an estimate of how long matt release is likely to take and an estimated cost for the procedure. A shavedown consumes significantly more time, labour, product and tool/equipment wear and tear than a routine trim therefore will incur an extra charge. All shavedown costs are payable in full at the time you collect your dog.

AGGRESSIVE & POORLY SOCIALISED DOGS: THE DANGEROUS DOGS ACT

we reserve the right to refuse to groom any dog at risk of harming me or itself. If your dog is accepted for grooming and displays aggression that I have not been informed of during its session , the groom will be terminated immediately. You will be contacted to collect it. The full starting price of the groom will be levied.

You must inform me prior to grooming if your dog has ever bitten or displayed aggression. Failure to disclose this information may result in refusal of further services. Your attention is drawn to the Dangerous Dogs Act, which holds owners liable for bites and injuries caused by their do